Privacy Policy
& SMS Terms

SMS Consent and Opt-In

Consent to receive SMS messages is not required as a condition of purchasing any goods or services.

Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to cancel.

Aloha Tone does not sell, rent, release, trade, or share mobile opt-in information or SMS consent with third parties or affiliates for marketing or promotional purposes. This SMS program is not used for marketing or advertising.

How Opt-In Is Collected

Opt-in is collected only through the following three methods. No SMS messages are sent before consent.

1) Website form

At https://alohatone.com/alohatone-privacy.html, the consumer enters their name, email address, and mobile number and checks an unchecked consent box next to this disclosure: “I agree to receive recurring SMS messages from Aloha Tone about customer support, service updates, technical support, and installation coordination. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel. Consent is not a condition of purchase. Mobile opt-in information and consent are not shared with third parties or affiliates for marketing or promotional purposes. Privacy Policy and SMS Terms: https://alohatone.com/alohatone-privacy.html.” The form records the mobile number, timestamp, source, and consent. The same form is also available at https://alohatone.com/sms-signup.php. After the form is submitted, Aloha Tone sends the recurring opt-in confirmation shown in the Text-to-join method below.

2) Text-to-join

The consumer texts START to 808-356-2911 after seeing the opt-in invitation on the Aloha Tone webpage. Aloha Tone immediately sends: “Aloha Tone: You’re subscribed to recurring messages about customer support and service updates. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help.” Consent is not a condition of purchase. Mobile opt-in information and consent are not shared with third parties or affiliates for marketing or promotional purposes.

3) Verbal outage-support opt-in

This is expected to be the most common method during service outages because affected customers may not have working Internet access. Before sending any SMS message, an Aloha Tone representative reads the following disclosure: “Aloha Tone would like to send you recurring SMS messages about customer support, service updates, technical support, and installation coordination. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel. Consent is not a condition of purchase. Mobile opt-in information and consent are not shared with third parties or affiliates for marketing or promotional purposes. Privacy Policy and SMS Terms are available at https://alohatone.com/alohatone-privacy.html. Do you agree to receive these messages?” The consumer must affirmatively agree. Aloha Tone records the mobile number, date and time, representative, source as verbal outage-support consent, and disclosure version. Aloha Tone then immediately sends the recurring opt-in confirmation shown above.

Sign Up for SMS Updates

Enter your details below to opt in to Aloha Tone support and service SMS messages. Consent is not a condition of purchase, and you can reply STOP to cancel at any time.

Prefer to text? By texting START to 808-356-2911, you consent to receive recurring SMS messages from Aloha Tone about customer support, service updates, technical support, and installation coordination. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Reply STOP to cancel or HELP for help. Privacy Policy & SMS Terms: https://alohatone.com/alohatone-privacy.html.

Verbal opt-in during an outage

If you contact Aloha Tone for outage support and cannot access the Internet, a representative may read the full SMS disclosure to you. You must affirmatively agree before any SMS message is sent. Aloha Tone records your mobile number, the date and time, the representative, the verbal-consent source, and the disclosure version. After consent, Aloha Tone sends the recurring opt-in confirmation with HELP and STOP instructions.

SMS Terms and Conditions

Program: Aloha Tone — operated by Bing Enterprises, Inc. dba Aloha Tone, 518 Holokahana Lane, Honolulu, HI 96817.

1. Aloha Tone SMS messages are conversational and may include support ticket acknowledgments and updates, technical troubleshooting, service notifications, installation or appointment coordination, and responses to customer requests. This SMS program is not used for marketing, advertising, affiliate marketing, or bulk automated messaging.
2. You can opt out of SMS messages at any time by replying STOP to any Aloha Tone SMS message. After you reply STOP, Aloha Tone will send a one-time confirmation message. You will receive no further SMS messages unless you opt in again.
3. If you need assistance, reply HELP to any Aloha Tone SMS message. You may also contact Aloha Tone support at support@alohatone.com, call 808-356-2911, or visit https://alohatone.com/.
4. Carriers are not liable for delayed or undelivered messages.
5. Message frequency varies. Message and data rates may apply. For questions about your text or data plan, contact your wireless provider.
6. Aloha Tone does not sell, rent, release, trade, or share mobile opt-in information or SMS consent with third parties or affiliates for marketing or promotional purposes.
7. For privacy-related inquiries, please refer to our Privacy Policy below.

Types of SMS Messages

Aloha Tone SMS messages may include support ticket acknowledgments and updates, technical troubleshooting, service notifications, installation or appointment coordination, and responses to customer requests.

Message Frequency and Rates

Message frequency varies depending on your support requests, service activity, and installation or appointment coordination. Message and data rates may apply.

HELP Instructions

If you need assistance, reply HELP to any Aloha Tone SMS message. You may also contact Aloha Tone support at support@alohatone.com, call 808-356-2911, or visit https://alohatone.com/.

When you reply HELP, Aloha Tone sends: “Aloha Tone Support: For assistance, email support@alohatone.com. Reply STOP to opt out. Msg & data rates may apply.”

STOP / Opt-Out Instructions

When you reply STOP, Aloha Tone sends: “Aloha Tone: You have been unsubscribed and will no longer receive messages. Reply START to re-subscribe.”

SMS Consent Not Shared

Aloha Tone does not sell, rent, release, trade, or share mobile opt-in information or SMS consent with third parties or affiliates for marketing or promotional purposes.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

This page is the canonical Privacy Policy and SMS Terms for the Aloha Tone SMS program. The AlohaTone Messages business-texting platform at messages.alohatone.com publishes its own platform Privacy Policy and Terms of Service describing the platform’s data practices.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Bing Enterprises, Inc. dba Aloha Tone, 518 Holokahana Lane, Honolulu, HI 96817.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: United States
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to AlohaTone, alohatone.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or contracted services, including security updates, when necessary or reasonable for their implementation.
• To provide You with news and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, unless You have opted not to receive such information. These communications are sent by email only — never by SMS. The Aloha Tone SMS program is not used for marketing or advertising.
• To manage Your requests: To attend and manage Your requests to Us.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.