Why businesses switch to us

Twenty years of Hawaiʻi telecom.
Simple if you want it. Powerful if you need it.

Some customers want a phone on the desk that just rings, and nothing else to think about. Others want AI answering after hours and texting tied into their workflow. We do both — and we'll tell you honestly which one you actually need.

🌺

Hawaiʻi-based support

Every account is supported from our building on Holokahana Lane in Honolulu. You call, a person who knows your system picks up. No mainland call center, no ticket queue, no explaining your setup to a stranger every time.

⏳

Very experienced

AlohaTone has been running hosted voice in Hawaiʻi since 2005 — and we come from an ʻohana of Hawaiʻi telecom that goes back to Lava.net in 1994. We've replaced NEC, Avaya, Panasonic, Toshiba and Mitel systems across the islands. There isn't much we haven't already seen break.

🚀

Future-proofed

Two-way texting, AI agents that answer after hours, softphones on every device. The platform keeps gaining capability without you buying new hardware — no forklift upgrade three years from now.

☎️

Real desk phones, too

Future-proof doesn't mean everyone's on a headset. Every extension includes a Yealink T54W — 4.3" colour screen, 27 programmable keys — pre-provisioned and ready to plug in. Some jobs still want a handset on the desk.

📠

Faxing still supported

Escrow, healthcare, permitting, insurance — plenty of Hawaiʻi business still runs on fax. eFax is included at no extra charge: send and receive by email, encrypted and stored digitally. No machine, no dedicated line.

🎚️

Simple or complex — your call

Four phones and a voicemail box? Done. Multi-site IVR, ring groups, time conditions, call recording and an AI agent? Also done. You pick the altitude, and we handle every change for you either way.

Where business communication is actually going

Three phones. We'll carry you through all of them.

Today · what we do most

The phone on your desk

A Yealink T54W on every desk, pre-programmed before it leaves our building. This is still the backbone of almost every Hawaiʻi business we serve, and it's what we're best at. Plug in one cable and it rings.

See the hardware →

Next · already here

The phone that doesn't talk

Sounds crazy, but it's true: more and more customers reach a business without ever making a sound. Two-way SMS and MMS on the number you already own — carrier-registered so the messages actually get delivered.

messages.alohatone.com →

After that · where it's heading

The phone that answers itself

An AI agent that picks up after hours, answers the questions you get fifty times a week, books the appointment and hands the rest to a human — then writes up what happened.

See the AI agent →

You don't have to buy all three today — most of our customers are firmly in the first one, and that's completely fine. Call us, tell us about your business, and let us handle it from there. That's the whole job.

📞 808·848·8888 💬 Text us

01 / FEATURES

The full pitch.
Everything included, nothing extra.

AlohaTone is a feature-rich hosted PBX with flat-rate billing, a premium desk phone in the box, and no maintenance fees. Here's the whole list.

☎️

Voice

Voice over IP (VoIP) done right: SIP trunks to Tier 1 carriers. Your desk phones, your softphones, your main number — one hosted PBX behind all of it.

⚙️

Feature-Rich PBX

A powerful hosted PBX platform with more features than any system in its class — flat-rate billing, encrypted calls, IVR, ring groups, call recording, time conditions, and white-glove setup. One platform, one bill, one team.

🛠️

We Handle Every Admin Change

New hire? Extension move? Ring group tweak? After-hours schedule? Just call or email us — we make every change for you. No portal to learn, no on-hold music, no maintenance fees ever.

💵

Flat Rate Billing

One predictable price per extension, every month. Unlimited incoming and outgoing call lines, unlimited nationwide calling — no per-minute surcharges, no overage panic, no rate-tier games. The price you sign up at is the price you pay.

📞

Yealink T54W — included

Every user gets the premium Yealink T54W in the box: Gigabit Ethernet, 4.3" color display, Wi-Fi + Bluetooth, and 27 programmable line keys to streamline your workflow. Not a rental — yours, set up by us.

★ Premium hardware · pre-provisioned

🎧

HD Voice & Encrypted Calls

Wideband HD audio means you hear every word — no muffled mainland-grade narrowband. Every call leg is encrypted end-to-end so private conversations stay private.

🎙

Multi-Language Voicemail Transcription

Voicemails are automatically transcribed and emailed to you — English, Japanese, Spanish, Tagalog, and more. Read messages at a glance; the audio is always attached too. Pairs with HawaiiData.ai for AI summaries.

📱

Soft Phones on All Platforms

Your office extension travels with you. Native apps for Mac, Windows, iPhone, and Android — display your business caller-ID, hand calls back and forth, and never miss a call when you're away from the desk.

📺 Watch demo →

📠

eFax — included

Send and receive faxes electronically. No fax machine, no dedicated line, no paper jams. Everything comes and goes through email with digital storage and encryption — included at no extra charge.

🛡️

Tier 1 Infrastructure

Your calls ride on Tier 1 datacenters rated for 99.999% uptime — under five minutes of downtime per year — and upstream connections to the largest carriers in the world. Carrier-grade reliability behind every call.

The part nobody else says out loud

You don't run the phone system. We do.

New hire, extension move, after-hours schedule, a ring-group tweak — you don't log into a portal or file a ticket. You call or text the same people who set you up, and it's done, usually the same day. Your phone system should be one less thing you manage.

Step 01

You call.

Tell us about your business. No forms, no chatbot, no mainland call center.

Step 02

We set it up.

We read your current bill, port your numbers, and pre-provision the phones.

Step 03

We answer.

Same Honolulu team for every change after. Just call or text — usually done the same day.

You call us. We handle the rest — setup, changes, and support, all from one team in Honolulu.

Simple pricing

One flat price per extension. That's the whole quote.

Tell us how many extensions you need — we'll send pricing right back. No line-count games, no custom-quote runaround.

Talk to Aryn · 808·848·8888 Request a quote by email →

Optional add-ons · and one that's now included in every plan

☎️ Toll-Free Numbers

Give clients a national 800/888 number that rings your office. Setup and forwarding included.

🌐 International Calling

Outbound international calling enabled per extension. Competitive per-minute rates by destination.

💬 2-Way SMS & MMS

Send and receive texts (and photos) on your business line — same number clients call. Now included in our plans.

No longer an add-on

→ Add toll-free or international to your monthly plan when you need them. No setup fee.

02 / TEXTING

Your customers are texting.
Your business number should answer.

Half your customers would rather text than call — and right now those messages are going nowhere, or worse, to somebody's personal cell. AlohaTone text-enables the business number you already have. Same number on your card, on your truck, in Google. It just works both ways now.

New · now part of every plan

Business texting is included in our plans.

Providers commonly sell two-way business texting as a paid add-on — around $20 per user, per month. We include it in our plans, so if you're an AlohaTone customer, it's part of what you already pay.

$20/user

Included

with every plan

💬

Text-enable the number you already own

No new number to advertise, no forwarding tricks. We text-enable your existing main line — customers just text the number they already know.

👥

A shared inbox, not somebody's personal phone

Anyone on your team can see and answer. Conversations stay with the business when staff change — no more messages trapped on a departed employee's cell.

📅

Reminders, quotes, and confirmations

Cut no-shows with appointment reminders. Send a quote, a gate code, an ETA, a "your car is ready." The stuff people actually want in writing.

📸

Photos both ways (MMS)

Customers send a picture of the broken part. You send back the estimate. Far faster than describing it over the phone.

🛡️

10DLC registered — carrier-compliant from day one

Carriers now block unregistered business texting. We handle the brand and campaign registration, opt-in language, and STOP/HELP handling for you. Most providers hand you a form and wish you luck.

💻

Text from your desk or your pocket

Same conversation on the desktop app and the mobile app. Reply from the shop, the truck, or the counter — always from the business number, never your own.

Don't take our word for it — text us

Both of our own numbers are text-enabled, because we run the same platform we sell you. Call them or text them — whichever you'd rather.

Main line · sales & new service

808·848·8888

📞 Call 💬 Text

Text-enabled

Support line · existing customers

808·356·2911

📞 Call 💬 Text

Text-enabled

The messaging portal

Your team's shared inbox lives at messages.alohatone.com — conversations, contacts and history in one place, on any browser.

Open messages →

Ask us whether your number can be text-enabled — we'll tell you in about five minutes.

K

Keoni · Kailua Auto

(808) 848·8888 · business line

Hi! Is my truck ready for pickup today?

9:14 AM

All pau — brakes and alignment done. Ready any time before 5.

Sent from the shop · 9:16 AM

Shoots. Can you text me the total?

$486.20 out the door. Invoice attached 📎

Delivered · 9:17 AM

Same number your customers already call

Switching it on

Included in our plans — and we switch it on for you.

Business texting is verified, not gatekept: the carriers run a quick Know Your Customer check on the business behind every number — it's how the whole system keeps spam out and keeps your messages landing. We file that registration for you — the brand, the campaign, the use case, all of it. A few things come from your side, because they're about your business and only you have them.

WE NEED 01

A privacy & SMS terms page

Publicly reachable on your website, covering what you collect, that opt-in data is never sold or shared for marketing, message frequency, rates, and how to reply STOP or HELP. Ours is here as a working example →

WE NEED 02

Your business details

Legal name exactly as the IRS has it, DBA, entity type, EIN, physical address, main number, website, and a primary contact. This is what The Campaign Registry verifies you against.

WE NEED 03

How you'll use it

A short description of what you'll send, how customers agree to receive it, and one or two example messages. If people opt in on your website, that checkbox must be optional and unchecked by default.

The honest version: most providers hand you this checklist and leave you to it — which is why so many businesses never get texting working. We fill in the registration and deal with the carriers. Don't have a privacy page? Say so on the call and we'll help you get one up. Activation still depends on carrier verification and approval.

Talk to Aryn · 808·848·8888 💬 Text us ✉️ Email us

03 / UPGRADE

Still running the phone system
you bought in 2009?

NEC, Avaya, Panasonic, Toshiba, Mitel — we've replaced them all. Parts are getting scarce, the techs who knew those systems are retiring, and the legacy Hawaiian Telcom (Hawaiian Tel) and Spectrum lines they run on are being switched off. We've been moving Hawaiʻi businesses onto hosted voice since 2005. This migration is the part we do in our sleep.

What you have now

The box in the closet

✕Copper POTS lines carriers are actively retiring
✕Can't text — customers message you and hear nothing back
✕Every move, add, or change is a billable truck roll
✕Dead in a power cut, useless in a storm
✕Nothing works from home or the job site
✕Replacement handsets bought used off eBay

→

What we move you to

AlohaTone hosted VoIP

✓Runs over the internet you already pay for
✓Two-way texting on your main business number
✓Changes are a phone call to us — free, same day
✓Calls reroute to mobile automatically when the power dies
✓Your extension works anywhere there's signal
✓New Yealink T54W included with every seat

STEP 01

We look at your bill

Send us a recent phone bill. We'll tell you what you're actually paying for — usually a few lines nobody's used in years.

STEP 02

We port your numbers

Every number comes with you. We handle the carrier paperwork; you keep the number that's on every sign and business card.

STEP 03

We set up and deliver

Phones arrive pre-provisioned with your extensions, ring groups, and greetings already loaded. Plug in the Ethernet cable and you're live.

STEP 04

We cut over — no downtime

Old system stays up until the new one is answering. We're on Oʻahu, so we're there in person if you want us to be.

Yealink T54W IP desk phone with 4.3-inch colour display and 27 programmable line keys

Yealink T54W · included with every extension

The hardware · not a rental

A real desk phone,
already set up for you.

Every extension ships with a Yealink T54W — pre-provisioned with your extensions, ring groups and greetings before it leaves our building. Plug in one Ethernet cable and it's working. And it's yours: no handset rental line item, ever.

Display

4.3" colour LCD

Line keys

27 programmable

Wireless

Wi-Fi + Bluetooth

Network

Dual Gigabit + PoE

Audio

Yealink Optima HD

Headset

USB · EHS · Bluetooth

Yealink T54W with EXP50 expansion module adding extra line keys

When simple isn't enough

Front desk watching twenty extensions? Add an EXP50 expansion module and every line is one button. Same phone, same bill — we just bolt on what you need.

Talk to Aryn · 808·848·8888

No forms, no chatbot, no mainland call center

Just call us. We'll tell you straight
whether switching makes sense.

Bring your current bill and your headaches. If your existing system is fine, we'll say so — we've been on Oʻahu since 2005 and we'd rather keep the reputation than win the deal.

📞 808·848·8888

💬 Or text this number

or email us your situation →

04 / RESILIENCE

One wire in the ground shouldn't decide
whether you're open for business.

A T1 or PRI is a single copper circuit into a single building. One backhoe on Nimitz, one carrier outage, one flooded vault — and every line you own goes dark at once. VoIP doesn't work that way. Your calls ride whatever internet is reachable, and you can have more than one.

🔀

Run two internet providers at once

Fibre from one carrier, cable from another. They use different physical routes into your building, so a cut on one doesn't touch the other. Your PBX simply uses whichever is up — no one picks up a phone and hears silence.

🛰️

Starlink as a third path

Satellite skips the last mile completely. No trench, no pole, no central office. For sites where one carrier is the only carrier — which is a lot of this state — it's the difference between redundancy and hoping.

📶

Cellular data as the last resort

Softphones on staff mobiles keep working on LTE/5G with your business caller-ID. Building lost power and internet? Calls still route to the team, and the customer never knows.

⚡

Nothing depends on the last mile

With a PRI, the copper is the phone system. With us, the phone system lives in a Tier 1 datacenter and the connection is just a road to it. Roads can be rerouted. Buried copper can't.

One PBX · any number of places

Your office can be everywhere
and still be one phone system.

Extensions aren't tied to a building any more — they're tied to a person. Dial a three-digit extension and it rings whoever it belongs to, whether they're in Kalihi, on Maui, or eleven time zones away. Same caller-ID, same hold music, same recording, same reporting. One system, one bill, one place to call when you want something changed.

🌺

Honolulu

Front desk & dispatch

EXT 101 · 102

🌋

Hilo

Neighbour-island branch

EXT 201

🏝️

Remote / at home

Softphone on laptop & mobile

EXT 305

🌏

Overseas team

Support & back office

EXT 410 · 411

Every one of those extensions is on the same PBX — recording calls, applying your routing rules, transcribing voicemail, and reporting on all of it in one place. Extension-to-extension calls between them cost nothing, no matter which ocean is in between.

Talk to Aryn · 808·848·8888 💬 Text us

05 / CHANNELS

A PRI carries voice.
That's the only thing it will ever carry.

That's the real reason to move. An IP PBX is software, and trunks are simply how a channel reaches it. When a new way of contacting businesses turns out to matter, we add a trunk — you don't buy a new phone system, you don't rewire the building, and you don't retrain anybody. The channels below all land in the same place, ring the same people, and show up in the same recordings and reports.

📞

Voice

SIP trunks to Tier 1 carriers. Your desk phones, your softphones, your main number.

Live today

💬

SMS & MMS

Two-way texting on your business number, 10DLC registered so the carriers actually deliver it. Included in our plans.

Live · included

📠

Fax

eFax in and out by email. Still required by escrow, medical and government — so we kept it.

Live today

🌏

WhatsApp Business

WhatsApp Business Calling routed into your PBX over SIP — the same trunk idea, a different channel. Popular with our tourism clients.

How it works → Eligible accounts

🤖

AI agents

Answering, qualifying and routing calls, then doing the follow-up work behind them. This is where the next decade goes — and it's live now.

📞 Call the live demo · 808·356·2990 → Live today

⚡ Same PBX. Same extensions. Same team answering. Adding a channel is a configuration change on our side — not a capital purchase on yours.

Straight talk: most Hawaiʻi businesses only ever need voice and texting, and we're not going to talk you into more than that. But when you're replacing a system that lasted fifteen years, it's worth knowing the next one can grow instead of being replaced.

AlohaTone AI · Live demo line

AI on your phone line.
Demo it yourself.

Your callers talk to AI that understands your business — it handles inquiries, captures leads, quotes pricing, transfers to the right person, and emails you a summary when the call ends. In any language they speak.

📞 Call the demo · 808·356·2990 Learn more ↗

Multilingual by default

English 日本語中文 한국어 Español Filipino Tiếng Việt ਪੰਜਾਬੀ

🔀 Smart Transfers

Validates the request, then routes the caller to the right extension or outside line via SIP REFER.

💰 Live Pricing

Calculates a custom quote on the call from your real rate sheet — no "we'll get back to you."

📋 Lead Capture

Collects name, email, and phone, then emails your team the lead before the caller has hung up.

📧 Call Summaries

Sends a written summary with intent, outcome, and next steps after every conversation.

Try it now — 808·356·2990

It's a real AlohaTone AI agent on the demo line. Ask it anything about our service.

AI · CALL REVIEW

You're already getting transcriptions.
What are you doing with them?

Most businesses record and transcribe calls, then never read them. Your agents take hundreds of sales and reservation calls a month; a manager might listen to three. Run those transcripts through AI and every call turns into coaching instead of storage.

AFTER EVERY CALL

Questions they missed

Dates never pinned down, group size never established, the budget question nobody wanted to raise.

AFTER EVERY CALL

Objections, handled better

What the caller actually pushed back on — and what a better answer would have sounded like.

AFTER EVERY CALL

Chances to close or upsell

The moment the caller was ready and the agent kept explaining. The add-on that fit and never came up.

AFTER EVERY CALL

One thing to do next time

Not "build more rapport." Something the agent can actually do differently tomorrow morning.

📈 Then it compounds: we analyse the calls that actually converted and build a sales playbook out of them — your best agent's opening, your answer to the price question, what works on a "just checking availability." Not a consultant's framework. Yours.

See how call review works → 📞 808·848·8888 Built on our own AI stack — not resold.

06 / ABOUT

20 years of local telecom, rethought for AI.

AlohaTone was founded by Aryn Nakaoka in 2005. Our mission is to streamline the telecom process by merging voice services and hardware into one seamless experience. With a focus on exceptional service and dedicated support, we are here to simplify your communication needs.

At AlohaTone, we understand the importance of efficient and reliable phone systems for businesses. Our goal is to alleviate the complexities often associated with telecom — bringing the voice provider and hardware provider together so you don't have to play referee.

"We believe in fostering open and honest relationships with our customers."

AlohaTone leverages the latest advancements in Voice over IP (VoIP) technology. Our platform operates in a virtualized environment using cutting-edge FusionPBX software — allowing for enhanced scalability, flexibility, and cost-effectiveness for businesses of all sizes.

Aryn Nakaoka has a deep-rooted background in the telecom industry, having played a pivotal role in shaping Progressive Communications into the third-largest telecom sales team for 3com NBX. That hands-on experience shapes everything AlohaTone builds.

AN

Aryn Nakaoka

Founder · AlohaTone · est. 2005

Former 3com NBX telecom specialist, Hawaii local, and builder of the infrastructure stack behind HawaiiData.ai, Trinet-HI, and Nimble-HI.

1994

Lava.net · sister ISP

20+

Years hosting voice

2005

AlohaTone founded

3com

NBX specialist

07 / CREDENTIALS

Registered with the FCC. STIR/SHAKEN signed.

AlohaTone is a registered FCC carrier, and every call we place is signed with STIR/SHAKEN — so your customers' phones show a verified caller ID, not a spoofed number.

🏛️

FCC Operating Company Number

OCN 859L

An OCN is issued by ATIS to legitimate telephone service providers. Having one means AlohaTone is a registered FCC carrier — not a reseller riding someone else’s license.

View FCC RMD listing ↗

🛡️

Robocall Mitigation Database

RMD Registered

Listed on the FCC’s Robocall Mitigation Database — the public registry of carriers that have implemented STIR/SHAKEN. Carriers not on this list cannot legally exchange traffic with US providers.

Verify on FCC.gov ↗

🔐

STIR/SHAKEN Certificate

Telonium CA

The FCC-mandated framework for authenticating caller ID. Our certificate is publicly verifiable — meaning your customers’ phones show a verified caller ID, not a spoofed number.

Service cert (.pem) ↗ Root CA cert (.crt) ↗

Public certificate · Telonium SHAKEN CA G1

Valid & publicly verifiable

IssuerTelonium SHAKEN CA G1

CarrierAlohaTone · OCN 859L

StandardSTIR/SHAKEN · RFC 8226 · RFC 8555

PurposeCaller ID authentication · anti-spoofing · attestation

Service certcerts.telonium.net/26/ff7885fe.pem

Root CAcerts.telonium.net/root-G1.crt

FCC RegistryFCC Robocall Mitigation Database ↗

08 / ʻOHANA